SHIPPING & DUTIES / TAXES

International shipments may incur import fees and duties / taxes that are not reflected in our shipping prices.  We are not responsible for duties / taxes imposed on your order. Please consult your country’s customs office for details about any additional duties and taxes required for your order.

International delivery times average 12 business days once shipped, but can be delayed by customs. Some orders could take up to 8-10 weeks for delivery. If it is past the 8-10 week time window but your tracking has recently updated to show movement, your order is still on the way. We are not responsible for these delays and this issue should be taken up with the shipping carrier or customs authority. If your tracking has not updated after the 8-10 week time period, please reach out to our customer care team. Please be aware that we are not financially responsible for products confiscated by the legal authorities of your country or state. The customer is responsible for all shipping charges for orders that are refused upon delivery. Per the terms of our return policy, please note that shipping arrangements and costs incurred for returned or exchanged items are the customer’s responsibility.

VIA MERCH CUSTOMER SERVICE

We currently offer Customer Service Monday –  Friday / 10 am to 5 pm

Please allow up to 24 hours for us to get back to you during the week. Emails sent late on Friday will be responded to the following week. We will respond as quickly as possible, and to emails in the order they’re received.

When emailing our Customer Service team, please include:

• Band’s Name: Fortunate Youth & Order Number
• The name your order is placed under
• Message / Concern / Question

Customer Service Email: mike@shakaswags.com

REFUND/ RETURN/ EXCHANGE POLICY

You have 30 days after receiving your item(s) to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange (see “Damages and issues”). If your return package does not successfully arrive at our warehouse, we cannot issue a refund or exchange.

Please contact the above email address to begin the return or exchange process. Items sent back to us without first requesting a return will not be accepted.

DAMAGES & ISSUES

Contact us immediately if the item is defective, damaged or if you receive the wrong item. We will need to be told within a week of delivery. Please be sure to have a photo attached. We do not accept returns or exchanges for apparel items that become damaged or shrink after washing.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, vinyls and posters cannot be returned. All vinyl is subject to minor cosmetic defects, cosmetic damages, or cosmetic differences due to the nature of the vinyl pressing and shipping process. Posters may show slight wear due to the nature of moving around and being on tour. Please get in touch if you have questions or concerns about your specific item.

REFUNDS

We will notify you once we’ve received your return. If approved, you’ll be refunded on your original payment method. It typically takes 5-10 business days for a returned package to be processed, and 1-3 business days once issued for your bank or credit card to post the refund to your account.

ADDRESS CHANGE / CANCELLATION

Contact Us to update your shipping address or cancel your order. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

ADDRESS CHANGES

If your order has already shipped, we are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your package is returned to our warehouse, you will be contacted. In this instance we will allow 1 re-shipment of your order upon your shipping address confirmation. If your package fails to deliver after your reshipment, we will refund the cost of the items in your order, minus the cost of shipping.

PACKAGES NOT RECEIVED

In the case that your package was scanned as delivered, but was not received, we will need to be notified within 2 weeks. Please send evidence that a claim for a missing package has been filed with USPS prior to emailing our customer service team. Unfortunately, we are not liable for packages lost in transit, but we will look over the information sent to see if the package qualifies to be replaced.